The merchandise available on purebasics.fr is subject to change. Although our efforts for synchronizing the website merchandise with our stock, some items that appear on the website may be out of stock. We reserve the right without prior notice, to revise, discontinue or cease to make available any products or to cancel any order. In this case, we will automatically refund your payment and inform you about the unavailability shortly after the order is placed.
To provide you with optimum service you can register on our website by using the registration form and the account sign-in option. Please choose your user name and password carefully, as you are responsible for choosing a sufficiently reliable password. We cannot be responsible for any misuse of the login credentials and is always entitled to assume that the client who logs on to the website is the party that it professes to be. You are responsible and bear the full risk of any and all actions, transactions performed via your account.
Actuellement, nous acceptons les paiements PayPal ou Visa, Master Card, American Express via la plateforme PayPal (vous pouvez payer avec votre carte bancaire classique sur le site PayPal sans avoir de compte PayPal. Lors du processus de paiement, un lien sur notre site vous dirigera en toute sécurité vers le site PayPal ou vous pourrez alors effectuer votre paiement en entrant simplement les informations habituelles de votre carte). De cette cette façon, les deux parties sont sûres d'effectuer une bonne transaction digne de confiance.
Purebasics.fr est libre de proposer n'importe quelle méthode de paiement de son choix et peut changer ces méthodes à tout moment.
Same day shipping on orders placed prior to 15:00 CET on weekdays. If we are unable to dispatch the item within the agreed term, we will notify you accordingly.
Note : We are not in the office on the weekends. Any overnight / express orders placed on a Friday will be shipped from our warehouse the following Monday. We also do not ship on bank holidays. Expect your order to be shipped the following business day.
For all orders, we will provide you a tracking number via email to track your order online and we will place an insurance for the cost of your package.
Free worldwide shipping for all order over 100 Euros.
The costs are automatically calculated based on the carrier / service selected and the location which the order must be shipped, so the shipping charges can only be provided once you begin the checkout process.
Orders shipped to France will be delivered via Colissimo :
2-3 weekdays with Colissimo.
Orders shipped to all other countries will be delivered via Fedex. You can choose between Fedex Economy and Fedex Priority at the checkout process :
European Union : 1-3 weekdays with Fedex Priority / 2-7 weekdays with Fedex Economy.
Outside European Union : 1-3 weekdays with Fedex Priority / 3-14 weekdays with Fedex Economy
We are not responsible for any lost, stolen, or damaged shipments. The buyer fully assumes all responsibilities of claims made with the shipping carrier.
For orders shipped outside of the European Union we recommend you to consult the customs legislations of your country to determinate a landed cost price prior to purchase completion. Purebasics.fr do not take responsibility for customs duties, other local taxes and shipment delays due to customs.
Exchanges : Sorry, we do not exchange. If you would like to exchange your product(s) to a different size, colour, or model, you can simply do a return and place a new order.
Returns & refunds : You can return the merchandise within 14 days after receiving it.
To do so, please notify us by email at firstname.lastname@example.org specifying your order number and include in the package the returns form filled out with accurate information. The returns form will be enclosed with your delivery. In case you did not received one or lost it, please contact us. Returns without proper documentation will not be accepted.
If you are located outside of the European Union please make sure that there is clearly written “RETURNED GOODS, NO COMMERCIAL VALUE” on the outside of the package or customs postal forms.
All products will be inspected. The products must not be worn, washed, or altered in anyway and they must be accompanied by the original labels and packaging in their original condition otherwise we will refuse the package(s) which we will not be held responsible for.
Any returns should be shipped using a service providing a tracking number and insurance as purebasics.fr is not responsible for delayed or lost packages.
Please note that the return shipping fees will be at your full charge.
We will contact you by email once we receive the package. We will completely refund you the cost of your merchandise, however, the cost of the transport can not be refunded. We usually proceed to the refund the same day we have received the package. However please note that we are legally entitled to process refunds within 14 working days. We will credit you via the same payment method you originally used.
*All sale items will not be refunded.
Purebasics.fr is not liable for any direct, indirect, punitive, incidental, special or consequential damages caused to the buyer, family buyer or to property of third-parties that result from the use of or the inability to use this website. Prices and other information on our website are subject to apparent typos and / or programming mistakes. No rights may be derived from any incorrect or incomplete information.
When you purchase an item from our store, we collect certain personal data you give us. When you browse our store, we automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system. Your privacy is absolutely important to us and so, it is treated with the greatest care. Your personal data will never be shared with any outside affiliations or individuals without your permission.
We exclusively use the following data to process orders :
– Telephone number
– Billing address
– Email address
If we need your personal data for another reason, like marketing, we will ask you directly for your expressed consent and provide you with an opportunity to refuse. If after you provided us with your information, you change your mind, you can easily withdraw your consent, at any time, by contacting us at email@example.com.
Third-party providers that we use will only collect, use, and disclose your information if necessary to allow them to perform the services they provide to us.
Certain third-party providers, like payment transaction processors have their own privacy policies in respect of the information we are required to provide them for your related purchase transaction. We cannot guarantee that these third-parties will handle your personal data in a secure and careful manner. We recommend you to read these websites privacy statements before making use of these websites.
Please keep in mind that certain providers may be located or have facilities in a different jurisdiction than either you or us. So when you proceed with a transaction services that involves a third-party provider, remember that your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Our website features social media buttons which will securely direct you over social media website. These buttons are used by the providers of these services to collect your personal data. We are not responsible for the privacy practices of these social media sites and we encourage you to read their privacy statements.
We may disclose your personal information if we are required by law to do so or if you violate our terms and conditions statement.
We reserve the right, to change, modify, add, or remove portions of these terms at any time which will take effect immediately upon their posting on our website. Please check these terms periodically for changes.
If our store merged or is acquired by another company, your information may be transferred to the new owner so that we can continue to sell products yo you.
Our Terms & Conditions are governed by French law. Insofar as not dictated otherwise by mandatory law, any disputes ensuing from the Terms & Conditions will be submitted to the competent French court in the area where purebasics.fr has its registered office.
If you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us.
Email : firstname.lastname@example.org